Flexible working hours and ability to work 100% remotely.
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Hermine Andrea Grigoryan
@hermineandrea
Seasoned knowledge manager, content writer, translator and editor.
ArmeniaWhat I'm looking for
Native Russian and Armenian speaker.
Near-native English knowledge.
Experienced content writer, translator and editor.
Professional knowledge manager.
Experience: Customer Service (Telecommunications and IT), PR & Communications, Political technologies.
Experience
Work history, roles, and key accomplishments
Current
Knowledge Base Manager
TokenWin LLC
Mar 2024 - Present (2 years 3 months)
As a Knowledge Base Manager at TokenWin, I lead the creation and development of comprehensive knowledge resources, ensuring all processes, policies, and procedures are constantly optimized. I oversee the collection and distribution of knowledge across all company teams, ensuring smooth internal communication.
Head of Project Management
Malian PR ltd.
Aug 2021 - Jul 2023 (1 year 11 months)
- Project budget, deadlines, framework estimation
- Recruitment & promotion supervision
- Staff performance evaluation
Project Manager
Malian PR ltd.
Sep 2019 - Aug 2021 (1 year 11 months)
- Project budget, deadlines & framework estimation
- Standards, methods & tools implementation
- Technical task creation & presentation
PR & Communication Specialist
Malian PR ltd.
Jun 2019 - Sep 2019 (3 months)
- Ad. campaigns creation, design & strategy pricing
- Target groups defining & data analyse, SMM
- Product & project naming
Content Manager
Digitain
Jan 2019 - Sep 2019 (8 months)
Full knowledge of organizational structure and processes of the company
- Content writers' team & communication process creation
- Organizational & Business communication process guides, Business email & notification templates, Release notes, User Guides, Content Guides creation in English, Russian & Armenian
Partner Support Specialist
Digitain
Aug 2018 - Jan 2019 (5 months)
Technical and information support for Business Partner companies' employees
Customer Support Specialist
Digitain
Mar 2018 - Aug 2018 (5 months)
- Technical and information support with products and services
- Customer Document/ID verification
- Fraud detection/ Problem reporting
Call Center Specialist
Ucom
Nov 2016 - Feb 2018 (1 year 3 months)
- Technical assistance with company's products and services
- Technical & informational support for elderly
- Customer assistance in Armenian, Russian, English
Education
Degrees, certifications, and relevant coursework
Yerevan State Conservatory after Komitas
Bacgelor of Arts, Classical/ Jazz Guitar
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ArmeniaAuthorized to work in
Salary expectations
24k-50k USD
Social media
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