Open to opportunities

Herlando Montgomery

@herlandomontgomery

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Results-driven professional with experience in supervision management, customer service, and data op

Jamaica

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What I'm looking for

Seeking a leadership role that leverages my skills in supervision management, customer service, and data operations to drive results and ensure client satisfaction.

I am a dedicated and goal-oriented individual with a strong background in supervision management, customer service, and data operations. With a proven track record of delivering results in fast-paced environments, I excel in leadership roles that require effective communication, problem-solving, and team collaboration.

Throughout my career, I have developed a unique blend of skills, including customer service, data operations, and supervision management. My experience in handling large amounts of inbound calls, identifying customers' needs, and providing solutions has equipped me with the ability to work efficiently in high-pressure situations.

I am committed to continuous learning and professional development, as evidenced by my pursuit of certifications in Supervisory Management and Data Operations. I am confident that my skills, experience, and certifications make me an ideal candidate for a leadership role that requires streamlined operations and client satisfaction.

Experience

Work history, roles, and key accomplishments

RES AGENT/CUS REP

ITEL

Jan 2022 - Aug 2023 (1 year 7 months)

Managed large amounts of inbound calls, handled customer support and upsell services, and assisted with billing queries.

Customer Service Data Operations Communication Problem Solving Time Management

SENIOR SECURITY GUARD

GUARDSMAN LTD

May 2012 - Jul 2022 (10 years 2 months)

Served as a liaison between clients and the company, ensuring effective communication and security compliance.

Security Management Communication Team Management Access Control Document Management

SECURITY GUARD

TECHNOLOGY PLUS CO. LTD

Jul 2011 - Mar 2013 (1 year 8 months)

Acted as a liaison between clients and the company, ensuring effective communication and security coordination.

Security Communication Access Control Teamwork

SECURITY GUARD

METRODADE PROTECTION SECURITY CO. LTD

Jan 2011 - Jan 2012 (1 year)

Liaised between clients and the company, carried out permit checks, and managed access control.

Security Management Communication Access Control Customer Service

OFFICE ATTENDANT

FRANKS CATERING SERVICES

Jan 2010 - Jan 2011 (1 year)

Managed cashier duties, handled data entry, and provided customer service.

Customer Service Data Entry Inventory Management Time Management

SALES CLERK

FREDLAWN FURNISHING & HARDWARE STORE

Dec 1999 - May 2007 (7 years 5 months)

Assumed a supervisory role, engaged with customers, and conducted stocktaking.

Sales Customer Service Inventory Management Supervisory Role

Education

Degrees, certifications, and relevant coursework

Old Harbour HEART

NVQ-J Certification, Supervisory Management

2023 - 2023

Grade: Results pending

Completed NVQ-J Certification in Supervisory Management Level 3 and Data Operation Level 1, focusing on enhancing management skills and operational efficiency.

Old Harbour HEART

NVQ-J Certification, Data Operation

2010 - 2010

Completed NVQ-J Certification in Data Operation Level 2, further developing skills in data handling and operational processes.

Garmex HEART NTA

NVQ-J Certification, Data Operation

2006 - 2006

Achieved NVQ-J Certification in Data Operation Level 1, gaining foundational knowledge in data management and operations.

BUMARS’ Computer Institution

Certification, Micro Computer Technology

2003 - 2003

Completed certification in Micro Computer Technology Level 2, enhancing knowledge in advanced computer applications and technology.

BUMARS’ Computer Institution

Certification, Micro Computer Technology

2002 - 2002

Earned a certification in Micro Computer Technology Level 1, focusing on basic computer skills and technology applications.

Spanish Town High School

CXC Certification, General Education

1994 - 1999

Achieved CXC Certification with subjects including Office Procedures, Principles of Business, and Mathematics, providing a solid foundation for business and administrative skills.