In remote call-center operations, I handled inbound customer calls, answered questions about products and services, and helped customers place orders. I also provided customer email support using clear, professional written English.
I used CRM software at a basic level and QuickBooks in a work setting, while following HIPAA procedures and handling confidential information responsibly. As an Office Coordinator Intern at CECARRE, I welcomed visitors, supported calls, and assisted with meeting coordination and day-to-day administrative work.
