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@heraldtaliaw
Program Analyst specializing in human-centered design, policy analysis, and Medicare/Medicaid regulatory guidance.
I am a results-driven Program Analyst with extensive experience at CMS, focused on translating Medicare and Medicaid regulations into clear, actionable policy and guidance. I combine policy analysis with human-centered design to improve usability and stakeholder outcomes.
At the Centers for Medicare & Medicaid Services I led HCD initiatives to improve payment code usability in rural clinics, launched educational resources to support the end of the COVID-19 Public Health Emergency, and guided tribal data and access efforts. I routinely draft policy documents and present findings to senior leadership to influence program decisions.
I have led cross-functional teams on data sharing, DUA management, and security compliance while training staff on confidentiality and 508 accessibility requirements. My work emphasizes culturally sensitive materials and community-aligned engagement, particularly with Tribal and Al/AN partners.
I hold a Bachelor's in Visual Communications (Magna Cum Laude) and certificates in Human-Centered Design, Google E-commerce, Google Digital Marketing, and Salesforce Sales Operations. I bring a pragmatic, stakeholder-centered approach to policy implementation and quality improvement.
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Work history, roles, and key accomplishments
Centers for Medicare & Medicaid Services
Sep 2023 - Jul 2025 (1 year 10 months)
Led human-centered design initiatives to improve payment code usability and beneficiary experiences in rural and tribal communities; drafted policy briefs and presented findings to senior leadership influencing Medicaid rural health decisions.
Centers for Medicare & Medicaid Services
Jan 2022 - Sep 2023 (1 year 8 months)
Implemented HCD approaches for COVID-19 PHE closeout, launched an educational website, and collaborated with AI/AN leadership to develop culturally sensitive materials and community-aligned forums.
Centers for Medicare & Medicaid Services
Feb 2015 - Jan 2022 (6 years 11 months)
Enhanced data-sharing and tracking for EPPE using HCD, led DUA management and governance for the Enterprise Policy Portal Engine, and trained staff on confidentiality and security compliance.
Centers for Medicare & Medicaid Services
Dec 2010 - Dec 2015 (5 years)
Managed provider communications and ensured 508 accessibility compliance, streamlining public access to updated materials on CMS.gov and supporting provider survey analysis for improvement recommendations.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Visual Communications
Grade: Magna Cum Laude, GPA: 3.74
Completed a Bachelor's degree in Visual Communications with magna cum laude honors and a 3.74 GPA.
Software and tools used professionally
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