At Atos, I own the enhancement backlog and release plan for Savaria’s Dynamics 365 CRM and ERP platform, used by around 300 people across six countries. I manage the journey from business requirements and prioritisation through UAT, deployment, and follow-up.
I lead a 15-person onsite and offshore team supporting CRM and ERP applications. I also plan eight releases a year and have delivered around 100 change requests annually since mid-2023.
At Atos, I introduced support processes that reduced incident volume by around 70–80%, and cut escalation resolution time by 40–50% as the primary client liaison. I also replaced Excel tracking with an Azure DevOps process for approvals, documents, and request status.
Earlier, I built and customised Dynamics CRM modules at Mastek and developed CRM customisations at Accenture. My experience includes Power Platform automation, business requirements, and delivery across Agile teams.
