Henoc Ntumba Ditu
@henocntumbaditu
Bilingual Help Desk Technician with expertise in technical support.
CanadaWhat I'm looking for
I am a dedicated Bilingual Help Desk Technician with hands-on experience in troubleshooting hardware and software issues, managing Windows Server environments, and providing exceptional customer support. My ability to resolve technical problems efficiently ensures optimal system performance, making me a valuable asset to any team.
Throughout my career, I have developed a strong foundation in various technical proficiencies, including Active Directory, Office 365, and remote support tools. My recent role as a Machine Operator at Apollo allowed me to diagnose and resolve technical issues with production machinery, enhancing my problem-solving skills and attention to detail. I am committed to continuous learning, currently pursuing my CompTIA Network+ certification to further enhance my technical expertise.
Experience
Work history, roles, and key accomplishments
Machine Operator
Apollo
Jul 2023 - Jun 2024 (11 months)
Diagnosed and resolved technical issues with production machinery, ensuring minimal downtime. Assisted coworkers with system errors and trained new employees on using production software.
Help Desk Technician
Apollo
Jul 2023 - Jun 2024 (11 months)
Bilingual Help Desk Technician with hands-on experience in troubleshooting hardware/software issues and managing Windows Server environments. Provided excellent customer support while resolving technical problems efficiently.
Security Systems Technician Assistant
Klicktechnolog
Mar 2021 - Jun 2023 (2 years 3 months)
Installed and configured security camera systems, including network setup and remote access configuration. Diagnosed network connectivity issues to ensure smooth operation of security systems.
Education
Degrees, certifications, and relevant coursework
Netsoft College of Technology
Advanced Diploma, Information Technology
2020 -
Completed an Advanced Diploma program focusing on technical support and IT fundamentals, equipping with essential skills for a career in technology and customer support.
Lycée Charles Lachaud
High School Diploma, Economics and Management
2015 - 2015
Achieved a High School Diploma with a focus on Economics and Management, providing a foundational understanding of business principles.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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