@hemasri1
Cloud Support Engineer at AWS who resolved 800+ complex networking cases and drove 5+ service bug fixes.
IndiaAt Amazon Web Services, I resolved 800+ complex networking cases across VPC, Route 53, ELB, CloudWatch, and Global Accelerator. I analyzed packet captures, VPC flow logs, and routing tables to address connectivity, latency, and performance bottlenecks.
I partnered with TAMs and SAs on resilient infrastructure solutions, and collaborated with AWS service teams to drive 5+ bug fixes and feature requests. I also mentored engineers and authored technical runbooks and documentation.
Work history, roles, and key accomplishments
Resolved 800+ complex networking cases across AWS services with expert-level troubleshooting and root cause analysis. Partnered with TAMs and SAs to architect scalable infrastructure solutions and mentored 5+ engineers.
Degrees, certifications, and relevant coursework
Certification, Problem Solving and Python
Certified at HackerRank for problem solving and Python.
Foundations of Machine Learning, Machine Learning
Certified for Foundations of Machine Learning by Udacity and AWS.
AWS Solution Architect Associate and AWS AI Practitioner, Cloud Architecture and AI
Certified as an AWS Solution Architect Associate and AWS AI Practitioner.
Software and tools used professionally
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