Hemalatha Babu
@hemalathababu
Dedicated customer service associate with a focus on skill enhancement.
IndiaWhat I'm looking for
I am a motivated professional with a background in customer service and quality assurance. Currently, I work as a Customer Service Associate at Westbury Kommerce, where I have honed my skills in communication and problem-solving. My previous experience as a Quality Check Agent at Shadowfax allowed me to develop a keen eye for detail and ensure high standards in service delivery.
Throughout my career, I have demonstrated my ability to adapt quickly and work effectively in team settings. My role as a Crew Trainer at McDonald's not only enhanced my leadership skills but also instilled a strong work ethic and commitment to excellence. I am eager to continue my professional journey in an organization that values personal and professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Westbury Kommerce
Jan 2023 - Present (2 years 4 months)
Currently working as a Customer Service Associate, responsible for assisting customers with inquiries, resolving issues, and providing product information to enhance customer satisfaction.
Quality Check Agent
Shadowfax
Feb 2022 - Jan 2023 (11 months)
Worked as a Quality Check Agent, ensuring that products met quality standards and conducting inspections to maintain service excellence.
Crew Trainer
McDonald's
Dec 2020 - Feb 2022 (1 year 2 months)
Served as a Crew Trainer, responsible for training new employees, ensuring adherence to company policies, and maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
Smt. Gangamma First Grade College
Bachelor of Commerce, Commerce
2018 - 2021
Grade: 69.04%
Completed a Bachelor of Commerce with a focus on financial and business principles, achieving a percentage of 69.04.
Smt. Gangamma Pre-University Education College
Pre-University Certificate, Pre-University Education
2016 - 2018
Grade: 59.83%
Completed Pre-University education with a percentage of 59.83, focusing on foundational subjects for higher education.
Smt. Gangamma Karnataka Secondary Girls High School
Secondary School Leaving Certificate, Secondary Education
2014 - 2016
Grade: 64.16%
Completed Secondary School education with a percentage of 64.16, covering essential subjects for secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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