HelpDesk Mikhael
@helpdeskmikhael
IT support specialist at MikhaelHelpDesk Online Services, resolving user issues and managing Microsoft 365 accounts, endpoint security, and VPNs.
South AfricaWhat I'm looking for
At MikhaelHelpDesk Online Services, I provide onsite and remote help desk support to individuals and organizations, troubleshooting hardware, software, and connectivity issues.
I manage Microsoft 365 user accounts and Windows Server users, and deploy Sophos Endpoint protection and Sophos Connect VPN. I also support network diagnostics, backups, UPS equipment, CCTV, and printing.
At Sotheby's International Realty, Cape Town, I delivered first-line support to staff and handled database administration and development for the company's internal systems.
At Mac Wave, Chilli Mobile, and iQuick Repair Labs, I supported customers with technical enquiries, device configurations, repairs, and service coordination. I'm seeking a remote Tier 1 or Tier 2 help desk or IT support role with an international team.
Experience
Work history, roles, and key accomplishments
Freelance IT Support
MikhaelHelpDesk Online Services
Aug 2021 - Present (5 years 2 months)
Provide helpdesk support to individual users and organizations, troubleshooting and resolving hardware, software and connectivity issues onsite and remotely. Manage Microsoft 365 user accounts, perform network diagnostics, and deploy endpoint protection and VPN solutions.
Tech Liaison
Chilli Mobile
Feb 2017 - Nov 2023 (6 years 9 months)
Provided IT support and coordinated technical dispatch for customer and internal requests. Troubleshot hardware and software issues for customers and staff, and supported sales and administrative operations.
Service Ambassador – Sales & Technical Support
iQuick Repair Labs
Mar 2014 - Apr 2023 (9 years 1 month)
Scheduled service appointments and coordinated repairs and maintenance from intake through to completion. Set and met customer expectations with clear, proactive communication, and optimized hardware and software configurations.
IT Service Desk Officer
Sotheby's International Realty
Jan 2019 - Jul 2021 (2 years 6 months)
Delivered first-line helpdesk support to staff, troubleshooting and resolving user issues. Handled database administration and development, and performed quality control on property listings.
Sales & Technical Service Ambassador
Mac Wave
Mar 2014 - Jan 2019 (4 years 10 months)
Handled inbound and outbound customer service and technical support enquiries. Provided basic technical support across all products and services, and optimized hardware and software configurations for customers.
Education
Degrees, certifications, and relevant coursework
TorqueIT
Hardware & Software Support and Help Desk Training, Hardware and Software Support
Completed hardware and software support and help desk training, including A+, N+, and ICDL certifications.
Hoërskool De Kuilen
Grade 12, General
Completed secondary education, earning a Grade 12 qualification.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Skills
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