HGHellen Gichia
@hellengichia
Certified HR professional driving strategic HR initiatives and growth.
KenyaWhat I'm looking for
I am a Certified Human Resource Professional with a strong track record in driving HR initiatives and aligning them with business goals. My expertise lies in recruitment, onboarding, and managing teams effectively. I have successfully conducted workforce needs assessments that led to a 35% improvement in targeted recruitment strategies, ensuring that organizations meet their talent needs efficiently.
In my recent role as Regional Team Leader at SunCulture Kenya Limited, I coordinated comprehensive onboarding processes and managed recruitment efforts that increased the regional sales team by 10%. My commitment to fostering effective communication and collaboration has resulted in enhanced productivity and improved team efficiency by 38%. I am passionate about supporting HR teams and contributing to organizational growth through strategic HR practices.
Experience
Work history, roles, and key accomplishments
Regional Team Leader
SunCulture Kenya Limited
Aug 2023 - Jul 2024 (11 months)
Led recruitment and onboarding processes for sales teams, improving recruitment strategies by 35% and increasing team size by 10%. Managed employee records and ensured compliance with HR regulations while enhancing team efficiency through regular check-ins.
Telemarketing Agent
SunCulture Kenya Limited
Dec 2020 - Jul 2023 (2 years 7 months)
Maintained stakeholder information on CRM, achieved over 70% of monthly revenue targets, and resolved customer grievances with a 95% success rate, enhancing overall customer satisfaction.
Human Resource Administrator (Volunteer)
OTE Deliveries
Oct 2020 - Dec 2020 (2 months)
Managed employee contracts and served as the primary contact for new hires, facilitating their integration into the company culture and addressing HR inquiries.
Customer Service Agent
BBOXX Capital Limited
Sep 2019 - Aug 2020 (11 months)
Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction and loyalty.
Front Office Attendant
Wigot Gardens Limited
Jul 2018 - Jul 2019 (1 year)
Managed front office operations, providing excellent customer service and ensuring a welcoming environment for guests.
Enumerator
Leonard Cheshire Disability
Jan 2018 - Feb 2018 (1 month)
Conducted surveys and collected data to support research initiatives, ensuring accuracy and reliability of information.
Education
Degrees, certifications, and relevant coursework
MUMakerere University
Bachelor of Human Resource Management, Human Resource Management
Human Resource Management Professionals Examination Board
Certified Human Resource Professional, Human Resource Management
Certified Human Resource Professional (CHRPK) certification focused on enhancing HR practices and strategies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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