Helen Gellion

Conducts analysis on projects such as introducing Microsoft Dynamics 365, creating a new Client Portal, and developing a new Property Database. Owns requirements approach, gathering, and documentation, and works with key business stakeholders including Directors.

Performed analysis on projects such as introducing Microsoft Dynamics 365, creating a new Client Portal, and developing a new Property Database. Owned requirements approach, gathering, and documentation, and worked with key business stakeholders including Directors.

Managed analysis on IT projects such as a new Data Warehouse, a new CRM tool, and customer-facing app improvements. Established new Customer Experiences across the business transformation program and owned requirements approach, gathering, and documentation.

Managed analysis on IT projects including a new CRM system using Salesforce, digitalising the loyalty program, and various Electronic Payment System enhancements. Owned mandates and requirements, and provided training and mentorship for new Business Analysts.

Acted as product owner for Retail Operations systems and processes, investigating and recommending business cases for operational efficiencies. Created test scripts, conducted user acceptance testing, and engaged with stores during project go-live dates.

Managed product artwork to Boots' look and feel as well as the brand's specific target audience.

Project managed the briefing, approval, and implementation of promotional materials.

Managed case files to go to court.

Grade: B - E

Completed A levels in English Literature, History and Photography, and one GCSE.

Grade: A-C

Completed 9 GCSEs with grades A-C.