Open to opportunities

Jenny Robins

@jennyrobins

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Microsoft certified Dynamics 365 Consultant with user-centric design expertise.

United Kingdom

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What I'm looking for

I seek a collaborative environment that values innovation and continuous learning, with opportunities for growth.

I am a Microsoft certified Dynamics 365 Consultant with a strong focus on creating user-centric solutions. My experience spans from understanding customer requirements to delivering impactful solutions. I thrive on challenging existing processes and fostering innovation within teams.

Throughout my career, I have led significant projects, including the Dynamics Sales upgrade and the development of model-driven applications. My ability to engage stakeholders and present compelling business cases has driven measurable ROI and efficiency gains. I am passionate about continuous learning and knowledge sharing, ensuring that teams are equipped with the skills needed for successful project delivery.

Experience

Work history, roles, and key accomplishments

Current

Digital Workplace Solutions Analyst

Current

Babcock International

Jan 2022 - Present (3 years 4 months)

Leading the transition to cloud technology and spearheading the Dynamics Sales 365 upgrade. Collaborating with global stakeholders to streamline sales tracking processes and building model-driven applications while capturing customer requirements and delivering workshops on customer journey mapping.

Dynamics 365 Cloud Technology Stakeholder Engagement Customer Journey Mapping Agile Methodologies Business Analysis

Independent End Point Assessor

NCFE

Sep 2019 - Sep 2022 (3 years)

Conducted assessments for Associate Project Manager Apprentices, ensuring that candidates met the required standards and competencies for their qualifications.

Assessments Project Management

IS Business Analyst

Cornwall Council

Oct 2018 - Jul 2019 (9 months)

Supported projects from requirements gathering to implementation and testing, managing project scope and user acceptance testing while implementing operational changes and process improvements.

Business Analysis Requirements Gathering User Acceptance Testing Process Improvement Project Management

IS Project Manager

Cornwall Council

Jul 2014 - Jul 2018 (4 years)

Managed application installations, upgrades, and discovery projects, creating and executing project plans while managing resources, costs, and risks.

Project Management Installation Risk Management Resource Management Project Planning

Patient Support Officer

Telehealth Services

May 2010 - Jul 2014 (4 years 2 months)

Provided administrative support and scheduled appointments for Telehealth equipment, documenting patient contact and providing troubleshooting support.

Administrative Support Scheduling Troubleshooting Documentation Customer Service

Student Systems Administrator

Cornwall College

Aug 2005 - Apr 2010 (4 years 8 months)

Delivered comprehensive clerical and administrative support, ensuring efficient operation of student systems and processes.

Administrative Support Data Management

Education

Degrees, certifications, and relevant coursework

Open University

Bachelor of Science (Honours), Computing and IT

Grade: 2:1

Completed a Bachelor of Science (Honours) in Computing and IT, achieving a 2:1 classification. The program provided a comprehensive understanding of computing principles, software development, and IT management.