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Andressa Vargas

@andressavargas

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Motivated due diligence analyst with extensive customer service experience.

Brazil

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What I'm looking for

I seek a collaborative environment that values innovation and offers growth opportunities.

With over 10 years of experience in customer service and organizational efficiency, I am a results-oriented professional dedicated to ensuring client satisfaction and operational excellence. My proficiency in tools like Zendesk, Jira, Pipefy, and Miro has enabled me to implement effective organizational strategies that enhance productivity and streamline processes.

Throughout my career, I have demonstrated leadership in team environments, successfully managing a biotério and leading customer service initiatives. I have restructured internal platforms and developed chatbots to optimize customer interactions, showcasing my ability to adapt and innovate in dynamic settings. My commitment to excellence is reflected in my meticulous approach to due diligence analysis, where I conduct thorough assessments of credit requests while maintaining compliance with regulations.

Experience

Work history, roles, and key accomplishments

Current

Due Diligence Analyst

Current

SellersFi

Jan 2022 - Present (3 years 5 months)

Conducted thorough credit application analyses for new and existing clients. Maintained continuous risk monitoring for existing clients using internal and external resources. Managed application rejections in compliance with the Fair Credit Reporting Act.

Due Diligence Compliance Financial Analysis

Current

Customer Service Supervisor

Current

SellersFi

Jan 2022 - Present (3 years 5 months)

Led customer service initiatives, excelling in English communication. Successfully restructured the Zendesk platform for internal use, conducting training for new employees. Developed and implemented chatbots within Zendesk, optimizing customer interactions.

Team Leadership Customer Service Zendesk Chatbot Development Employee Development English Communication

Customer Service Representative

PUCRS

Jan 2013 - Present (12 years 5 months)

Provided exceptional customer service, ensuring satisfaction and loyalty. Implemented efficient organizational routines and strategies, increasing productivity. Managed a vivarium, demonstrating expertise in handling biological research facilities and inventory control.

Customer Service Biological Research Facilities Management

Education

Degrees, certifications, and relevant coursework

Universidade Focus

Master in Business Administration, Market, Economics and Finance

Currently pursuing a Master in Business Administration with a specialization in Market, Economics, and Finance. Developing expertise in strategic business management, economic analysis, and financial market operations.