Heidi Inara

Commercial and client success professional with 15 years across B2B sales, account management, and customer success, spanning energy, SaaS, EdTech, and e-commerce. The thread running through every role has been the same: winning a client's trust, proving value, and turning that into renewal and growth.

I've owned a £4m annual portfolio with a 95% renewal rate, built a customer success function from zero at an EdTech startup that went on to raise $4.6m from investors including a16z, and recovered a company-wide billing crisis that put over €500,000 of revenue at risk. I'm comfortable holding a commercial number and comfortable being the person a client calls when something's gone wrong.

I'm looking for a Senior or Commercial CSM, Account Manager, or Partnerships Manager role, fully remote, in SaaS, health tech, or wellness. I bring commercial depth, a genuinely client-first instinct, and no interest in cold-calling or outbound-only quota structures.