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gowri User

@gowriuser2

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I retain B2B SaaS customers through proactive engagement, renewals, and value conversations.

United Kingdom

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What I'm looking for

I'm seeking a permanent remote role in Customer Success, Client Relations, Customer Experience, or Account Management where I can build client relationships, drive adoption, reduce churn, and deliver measurable customer value.

At ABC Fitness, I partner with SMB customers across EMEA to drive retention through proactive engagement, value-based conversations, and commercial renewals. I recently resolved a complex at-risk issue and converted a monthly agreement into a three-year contract, securing over £6,000 in retained revenue.

Previously at Zoopla, I managed 450+ client accounts worth £1.4M ARR, reduced monthly churn by 30%, and led 20+ monthly renewals. I improved adoption through customer training and business reviews while coordinating with sales, marketing, operations, finance, compliance, and contracts teams.

I also launched and managed a virtual B2B digital marketing agency, generating qualified leads, building online communities, and mentoring a team of 5+. Across customer success, account management, and B2B SaaS sales, I focus on helping clients realise value and stay engaged.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager - Retentions

Current

ABC Fitness

Jun 2026 - Present (3 months)

Partner with SMB customers to drive retention through proactive engagement and value-based conversations. Lead commercial renewal conversations, handle objections, and manage escalations for at-risk customers.

Salesforce ChargeBee Jira Zendesk Customer Retention Account Management Escalation Management Value Based Selling