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Heidi Kotb

@heidikotb

Order fulfilment team leader at HSK Ward Group who coordinated end-to-end delivery operations and supported 100% DIFOT performance.

Australia

Message

What I'm looking for

I'm looking to build a career in business and secure a position where I can develop my skills and abilities.

At HSK Ward Group, I led a team of four Order Fulfilment staff and oversaw daily workloads and the end-to-end order fulfilment process. I coordinated stock availability, warehouse releases, transport bookings and delivery requirements, supporting 100% DIFOT performance.

I worked with 3PL warehouses, transport providers and teams across Customer Service, Logistics, Accounts and Sales to keep orders moving and customer records accurate in BC365. I also coached team members and monitored KPIs and service levels.

Earlier, as an Executive Assistant at Interstone Marble & Granite, I supported senior management with calendars, meetings, correspondence and office operations. My experience also includes airline customer service, import administration and an HR administration apprenticeship.

Experience

Work history, roles, and key accomplishments

Team Leader – Order Fulfilment - Supply Chain

HSK Ward Group

Nov 2021 - May 2026 (4 years 6 months)

Led and managed a team of 4 order fulfilment staff, overseeing daily activities, workload allocation, and performance. Coordinated end-to-end order fulfilment, liaised with 3PL warehouses and transport providers, and ensured 100% DIFOT performance.

Team Leadership Order Fulfilment Supply Chain Management BC365 Stakeholder Management KPI Monitoring Coaching Mentorship 3PL Coordination Customer Service

Executive Assistant

Interstone Marble & Granite

Mar 2017 - Aug 2020 (3 years 5 months)

Provided high-level administrative and executive support to senior management, managing calendars, meetings, and correspondence. Maintained confidential filing systems and coordinated office operations.

Executive Support Calendar Management Meeting Coordination Correspondence Confidentiality Office Administration Client Liaison Reporting

Customer Service Agent

Aerocare (Tigerair) at Melbourne Airport

Nov 2015 - Mar 2017 (1 year 4 months)

Welcomed passengers, provided flight information, and managed check-in and boarding processes. Ensured safety and security by reporting issues and assisting with airside operations.

Customer Service Check In Processes Boarding Management Safety Compliance Communication Skills ASIC

Assistant Import Manager

Greiche for Glass Products

Aug 2008 - Nov 2011 (3 years 3 months)

Assisted the Import Department with end-to-end import processes, including supplier coordination, documentation, and customs clearance. Liaised with customs authorities and coordinated with internal teams to ensure smooth import procedures.

Import Operations Customs Documentation Supplier Coordination Logistics Shipping Compliance Reporting

H.R. Administrator – Apprenticeship

Bavarian Auto Group (BMW)

Jun 2007 - Aug 2007 (2 months)

Assisted in recruitment processes, maintained HR databases, and processed employee records. Supported the creation of employment contracts and new starter packs.

HR Administration Recruitment support Database Management Data Entry Employee Records