Heidi Fischer
@heidifischer
I write clear procedures and resolve consumer banking issues accurately.
United StatesWhat I'm looking for
I'm a technical writer and consumer advocate with experience analyzing data and quality assurance.
At First National Bank of Pennsylvania, I monitored and categorized consumer complaints, presented quarterly findings, researched high-risk cases, and collaborated with Legal and Corporate Communications on responses, including complaints filed through the CFPB. I also created training procedures, performed quality assurance assessments, and trained a new team member.
Currently, I receive and document calls for a variety of organizations at Answering Service Care, ensuring messages are relayed efficiently.
Experience
Work history, roles, and key accomplishments
Answering Service Virtual Receptionist
Answering Service Care
Apr 2024 - Present (2 years 6 months)
Receives calls for a variety of organizations, documenting information efficiently and accurately before relaying it. Ensures the client receives the message by following up with them.
Education
Degrees, certifications, and relevant coursework
University of Pittsburgh
Bachelor of Arts, Psychology
2012 - 2014
Studied Psychology at the University of Pittsburgh from 2012 to 2014.
Availability
Location
United StatesAuthorized to work in
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