Melissa Odle
@melissaodle
Release management and communications professional at JPMorgan Chase, coordinating onboarding-system testing and user guidance.
United StatesWhat I'm looking for
At JPMorgan Chase, I manage the account onboarding enhancement pipeline, coordinating UAT and production validation with technology partners, product owners, and subject matter experts.
I own and publish change communications for onboarding platform and system updates, translating technical changes into clear information for end users. I also create and maintain training materials for system enhancements and process changes.
As Product Delivery Manager for a new onboarding system, I acted as product owner and oversaw testing, requirements, usability, and test-scenario and test-evidence review.
Earlier at JPMorgan Chase, I created internal communications and training for Private Bank Client Service teams, and served as the primary subject matter expert for product, process, and system questions. My background also includes account opening, customer service, and account management.
Experience
Work history, roles, and key accomplishments
Managed the account onboarding enhancement pipeline, coordinating UAT testing and production validation. Published change communications and created training materials for system updates.
Created and published internal communications and training materials for Client Service regions. Served as subject matter expert, managing over 3,000 inquiries per month.
Supported client onboarding and account opening, coordinating with partner groups to resolve documentation issues. Assisted with training new hires and served as first-level approval.
Account Manager
PAETEC
Jul 2008 - Dec 2008 (5 months)
Managed customer relationships, served as primary contact for escalations, and coordinated vendor issues. Developed profitability analyses and proposal presentations.
Customer Service Associate
CSC (Corporation Service Company)
Mar 2006 - Jul 2008 (2 years 4 months)
Worked with clients and government offices to obtain, create, and file documentation for Delaware Corporate Filing and UCC requirements.
Education
Degrees, certifications, and relevant coursework
University of Delaware
Bachelor of Arts, English/Journalism
Bachelor of Arts in English/Journalism from the University of Delaware, completed in 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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