Heenesh Patel

Designing and building a product for parents of 4 to 12 year olds, built around teacher-reviewed activities including ADHD needs. Includes iOS app design-build from proposition to the AI-assisted content pipeline.

Led full-cycle product design across Coursera's Enterprise offering and the cross-platform Skills Framework, from roadmap strategy and discovery through to visual design execution and delivery. Architected an AI-driven skills framework and designed a state-based engagement model for 5M+ enterprise learners.

Led UX for a large-scale B2B transformation at one of the UK's largest insurers, unifying quotes, applications and asset management for Independent Financial Advisers and Brokers. Owned the UX and visual design function across the programme, running cross-functional workshops and aligning senior stakeholders.

Led UX redesign across checkout and availability for a major UK retailer, with 1bn+ visits and 80M+ transactions a year. Lifted delivery conversion by up to 18% and cut slot abandonment by 12% through a new modular framework spanning six fulfilment flows.

Led product at a $30M-funded EdTech start-up building critical thinking assessment, in academic partnership with UCL Knowledge Lab and the University of Cambridge. Owned the portfolio across online library, iOS app, assessment suite and reporting, setting OKRs and leading the design team.

Worked within Apple's Accessibility Centre of Excellence, partnering with global engineering teams to audit and remediate web and mobile experiences against Apple's AA+ standard, from UX direction through to prototyping accessible coded solutions.

Cut call centre costs by over £40k per month through a single page redesign, unifying access to articles, phone, chat and video support. Defined the UX strategy for the customer account portal and designed new parental control and content filtering experiences.

Co-founded a subscription-based online learning platform. Led product design, technical strategy, business development and content partnerships with schools and educators, building the core platform in Ruby.

Grade: 2:1

BSc (Hons) in Computer Science with a 2:1 classification from University College London, completed from 1998 to 2001.