@hedihamadamen
Trust and Safety Senior Project Manager at TikTok who deployed a privacy-redaction tool adopted by 90% of the team.
United StatesAt TikTok, I owned delivery of a Chrome extension that standardized support triage macros and redacted user PII. The workflow reached 90% team adoption and cut average handle time from 3.5 minutes to 40–60 seconds.
I also directed application support operations, managed complex Tier 2 escalations, and partnered with Cybersecurity and TPM teams to investigate issues and drive system fixes. At Akadoz, I designed, built, and launched the company website using React and Go.
Work history, roles, and key accomplishments
Led cross-functional engineering and business teams through full project lifecycles, owning scope, schedule, and delivery milestones. Directed application support operations, audited outsourced operations, and delivered automation and AI systems that improved efficiency and compliance.
Akadoz
Dec 2018 - Mar 2022 (3 years 3 months)
Owned full end-to-end support delivery from intake through resolution confirmation, standardizing documentation and templates. Designed, built, and launched the company website using React and Go, managing iterative improvements and bug fixes.
WorkWell
Oct 2019 - Jun 2020 (8 months)
Delivered an 8-month training program covering computer fundamentals, facilitating workshops that reinforced best practices and operational standards for approximately 90 students across 3 cohorts.
Darin Steel
Jul 2017 - Jul 2018 (1 year)
Managed end-to-end operations of a small fuel processing unit, enforcing daily safety checks, operational compliance, and output quality standards.
Degrees, certifications, and relevant coursework
Master of Science, Information Technology
Pursuing a Master of Science in Information Technology, expected completion in 2026.
Google Project Management Specialization, Project Management
Completed the Google Project Management Specialization in 2023.
Bachelor of Science, Petroleum Engineering
Earned a Bachelor of Science in Petroleum Engineering in 2017.
Web Development, Web Development
Completed a Web Development program in 2018.
Software and tools used professionally
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