Emily Coleman

I am an accomplished project management and operations leader with over 5 years of experience in managing large-scale, cross-functional initiatives in high-pressure environments. My career has been marked by a proven track record of leading complex projects, optimizing workflows, and aligning global teams to deliver scalable solutions. I excel in stakeholder communication, risk mitigation, and data-informed decision-making, which has allowed me to improve operational efficiency and drive outcomes that consistently exceed performance metrics.

In my current role as Head of Crisis and Escalation Operations at TikTok US Data Security, I lead a team of managers and agents across global time zones to execute high-impact operational projects. I successfully reduced average resolution time by 58% through strategic initiatives focused on automation and resource alignment. My ability to design and deliver comprehensive business reviews and policy performance reports has been instrumental in aligning stakeholders on roadmaps and KPIs, ensuring that our operational strategies are both effective and efficient.

Previously, I served as Operations Manager and Team Lead at TikTok, where I directed multi-phase projects to scale crisis management workflows and led agile project squads to enhance service accuracy and speed. My experience in creating standardized reporting dashboards and implementing accuracy-focused initiatives has significantly improved moderation consistency and reduced policy errors. I am passionate about leveraging my skills to drive impactful results in project management and operations.