William Baker

I’m a Data and Technical Operations professional with 4+ years of experience building data pipelines, automating workflows, developing internal tools, and leading cross-functional technical programs. I focus on turning complex operational data into reliable reporting and decision-ready KPIs.

Most recently as a Technical Program Manager, I led a team of 10 engineers configuring and validating internal analytics and investigation tools for enterprise-scale migrations. I also co-managed a global 220-person multilingual AI annotation program, driving KPI reporting for accuracy, precision, recall, F1 score, throughput, and SLO compliance across 20 languages.

Earlier, as a Technical Operations Lead / Production Lead supporting Google/YouTube via Highspring, I engineered SQL and JavaScript data pipelines for 24/7 operations at global scale, built a Chrome extension to automate metric extraction, and reduced reporting effort by 40% through automated recurring workflows. I’m energized by root cause analysis, data validation and governance, and building systems that maintain high SLO performance while improving team velocity.