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Hector Perez Llanos

@hectorperezllanos

I turn sports-performance data into practical onboarding, education and customer-success workflows for coaches and teams.

Spain

Message

What I'm looking for

I'm seeking Spain-based Customer Success, onboarding or customer education opportunities, ideally with Catapult, where I can help coaches and performance staff interpret athlete-monitoring data, adopt technology and build effective daily workflows.

I've supported coaches, players and clients across football, fitness and education, using SPT GPS at Whittlesea Ranges FC to turn workload data into practical daily guidance. I communicate in Spanish and English and adapt training and technology explanations to each user's needs.

Across Énergie Fitness, Fitness Rangers, Entrenafit and VHsystem, I've designed onboarding and follow-up protocols, monitored engagement, resolved service issues and created SOPs and training materials. I'm pursuing Customer Success, onboarding and customer education work in Spain, helping performance staff adopt athlete-monitoring technology and build effective workflows.

Experience

Work history, roles, and key accomplishments

Fitness Manager

Énergie Fitness

Apr 2026 - Jul 2026 (3 months)

Designed onboarding and follow-up protocols, defining touchpoints and responsibilities; created SOPs and staff training materials to standardise service. Monitored participation and feedback, coordinated service-issue resolution and managed daily team and scheduling priorities.

Onboarding SOPs Team Management Customer Service Scheduling

Football Coach - International Clinics

Fundación Real Madrid

Mar 2025 - Jul 2026 (1 year 4 months)

Delivered structured programmes in Spanish and English, adapting technical explanations to different ages, abilities and cultural backgrounds. Coordinated participant groups, schedules, equipment and communication with local partners.

Coaching Bilingual Communication Programme Delivery Coordination

Personal Trainer

Entrenafit

Sep 2024 - Jan 2026 (1 year 4 months)

Managed the client journey from assessment and onboarding through progress reviews and proactive follow-up, adapting plans and communication to support adherence and retention.

Personal Training Client Onboarding Progress Tracking Retention

Fitness Manager & Personal Trainer

Fitness Rangers

Jul 2022 - Sep 2024 (2 years 2 months)

Managed long-term client relationships, using attendance, progress and feedback to identify engagement risks, resolve issues and tailor recommendations. Recommended additional services based on client needs; coordinated trainers, schedules and service standards and supported team onboarding in English.

Customer Relationship Management Engagement Monitoring Team Coordination Onboarding

Online Personal Trainer

VHsystem

Jan 2019 - Sep 2024 (5 years 8 months)

Designed digital onboarding with questionnaires and interviews; provided remote education and follow-up to build client autonomy and sustained engagement.

Online Coaching Digital Onboarding Remote Education Client Engagement

Physical Education & Swimming Teacher

Oonrak International School

Sep 2019 - Dec 2020 (1 year 3 months)

Taught in English from kindergarten through primary school, adapting instruction to learning needs, monitoring development and providing clear feedback in a multicultural environment.

Teaching Physical Education Swimming Instruction Adaptability

Head of Strength & Conditioning / Assistant Coach

Whittlesea Ranges FC

Oct 2018 - Aug 2019 (10 months)

Used Sports Performance Tracking (SPT) GPS to monitor external load and translate performance data into practical recommendations for coaches and players. Supported technology adoption in daily coaching workflows and led first-team physical preparation and injury-prevention work.

SPT GPS Performance Monitoring Coaching Injury Prevention Communication Skills

Head of Strength & Conditioning

CD Guadalajara

Jul 2017 - May 2018 (10 months)

Led first-team physical preparation, adapted training loads to sporting objectives and player availability, and translated performance monitoring into recommendations for coaches and players.

Strength And Conditioning Training Load Management Performance Monitoring