Heather Renno

Lead and supervise hospital-based social workers within the Care Coordination Department, ensuring high-quality care management and transitional care services for members. Provide clinical consultation and social work expertise for complex cases involving medical, behavioral health, and social determinants of health needs.

Led teams responsible for healthcare operations and care management support initiatives across large provider organizations. Directed staff development, coaching, and performance management for leadership-level team members.

Developed CA specific delegation reporting and support model for delegation implementations. Led workgroups with over 40 teams to support 700+ tasks and presented trends to executive leadership.

Collected and evaluated data to identify clinical best practices and implemented process improvements. Managed multiple projects and committees including Delegation Oversight and Utilization Management Program.

Developed and implemented telephonic surveys to improve NPS and assisted in UHC Motion Pilot Program. Provided case management to members with complex medical and mental health needs.

Assessed patient and family factors to estimate capacity to cope with terminal illness and death. Provided counseling and assisted with community resources and financial obligations.

Assessed patient and family need for volunteers and matched patients with appropriate volunteers. Recruited, trained, and supervised volunteers, and led the We Honor Veterans Program.

Assessed patient and family factors to estimate capacity to cope with terminal illness and death. Provided counseling and assisted with community resources and financial obligations.

Provided social work services in a county health and human services department.

Supervised international adoption processes.

Conducted initial assessments for child welfare cases.

Managed ongoing cases for families.

Completed Stepwise Forensic Interview Training in 2005.

Activities and societies: Title IV-E Child Welfare Traineeship

Master of Science in Social Work from the University of Wisconsin-Madison, completed in 2002.

Bachelor of Social Work from the University of Wisconsin-Whitewater, completed in 2001.