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Heather PottsHP
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Heather Potts

@heatherpotts

Customer service professional at Casey's Gas Station, serving customers and handling POS transactions while preparing food and stocking shelves.

United States
Message

At Casey's Gas Station, I prepare food, serve customers, handle cash and POS transactions, receive deliveries, and stock shelves. I also work as a Housekeeper at Turner Falls Park, getting cabins ready for new renters by cleaning rooms and replacing linens.

At Dollar General, I was a Shift Lead/Key Holder, managed a team of 10 sales associates, handled cash deposits and store opening and closing, and trained new hires. I also resolved customer concerns and maintained transaction and inventory records.

At RDI Corportation, I answered customer calls, entered orders, and verified applicant information for US Health. I also documented interactions in CRM software and helped train new hires.

My experience also includes home health care, commercial housekeeping, package sorting, and warehouse fulfillment. At Amazon, I processed orders, operated warehouse equipment, trained new team members, and helped improve the tracking of returned items.

Experience

Work history, roles, and key accomplishments

CS
Current

Team Member

Casey's Gas Station

Nov 2025 - Present (11 months)

Prepared and cooked food items, received trucks, stocked products, handled cashier duties including POS operations, and performed cleaning tasks.

TP
Current

Housekeeper

Turner Falls Park

May 2022 - Present (4 years 5 months)

Cleaned cabins and prepared them for new renters, including cleaning restrooms, showers, kitchens, and dining areas, and changing linens.

VI

Housekeeping

Vanguard Resources, Inc.

Aug 2020 - Mar 2021 (7 months)

Cleaned rooms, hallways, and other areas to meet health standards, and sanitized areas during Covid-19, including operating rooms and patient rooms.

DH

Encoder

Feb 2020 - Aug 2020 (6 months)

Scanned pallets of mail and sorted packages into designated regional boxes to ensure accurate routing and timely delivery.

Education

Degrees, certifications, and relevant coursework

UA

Ultimate Medical Academy

Certificate, Medical Billing & Coding

2025 -

Pursuing a Medical Billing & Coding certificate, with an expected completion in 2026.

SC

South Puget Sound Community College

GED, General Education

1997 - 1997

Earned a GED from South Puget Sound Community College in 1997.

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