Heather Martin
@heathermartin
Client Success Manager driving data-informed engagement and operational excellence.
What I'm looking for
I’m a client-focused professional with experience managing relationships, onboarding clients, and ensuring long-term success in service-driven environments.
My background includes owning and operating a service-based business and leading day-to-day operations in high-volume environments, where clear communication, accountability, and proactive problem-solving were essential to retention and satisfaction.
I’ve worked closely with clients from initial onboarding through ongoing support — setting expectations, tracking progress, resolving issues, and helping clients achieve measurable outcomes. I’m highly organized, comfortable managing multiple priorities, and known for building trust through consistent follow-through.
I thrive in roles that sit at the intersection of client experience and operations, and I’m especially drawn to Client Success / Customer Success roles where relationship-building, process improvement, and long-term value creation are the priority.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Moonlight Pizza & Brewpub
Jan 2025 - Present (1 year)
Managed daily operations for a 65+ person team in a high-volume environment, coordinated schedules and workflows, and served as primary escalation point to resolve customer issues while maintaining service standards.
Client Success Manager
Fearlessly Fit with Heather Martin
Jan 2019 - Present (7 years)
Managed a portfolio of clients as primary advisor across onboarding, program execution, and long-term engagement; designed engagement strategies and analyzed client data to drive process improvements and demonstrate program value.
Wellness Specialist
Heart of the Rockies Regional Medical Center
Sep 2024 - Dec 2024 (3 months)
Provided wellness guidance and preventive health education to patients, translating complex health information into actionable lifestyle interventions and building rapport through empathetic communication.
Director of Marketing
Ethos Financial Partners
Sep 2014 - Jul 2018 (3 years 10 months)
Supported enterprise client relationships with proactive communication, reporting, and service follow-up while partnering cross-functionally to improve engagement and client retention.
Education
Degrees, certifications, and relevant coursework
Institute for Integrative Nutrition
Certification, Health Coaching
Completed the Institute for Integrative Nutrition certified health coach program.
Western Michigan University
Organizational Communications
2006 - 2009
Completed studies in Organizational Communications at Western Michigan University from August 2006 to May 2009.
Precision Nutrition
Certification, Health Coaching
Completed the Precision Nutrition Level 1 certification program as a certified health coach.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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