Heather Jenigen

Efficiently managed high call volumes, handling up to 35 calls per hour with strong multitasking and communication skills. Evaluated medical records, treatment plans, and physician orders to determine authorization needs, ensuring adherence to healthcare regulations and HIPAA.

Managed high call volumes remotely, handling up to 35 calls per hour while multitasking effectively. Verified insurance coverage and initiated prior authorizations for various medical services using multiple payer portals.

Evaluated medical records and initiated prior authorizations for medical imaging and PT/OT/DME products. Maintained detailed records of authorization requests and assisted in the appeals process for denied requests.

Managed front desk operations, including patient check-ins/check-outs and insurance verification. Maintained patient records and ensured confidentiality and HIPAA compliance.

Oversaw front desk responsibilities, including greeting patients and managing appointments. Maintained accurate records and ensured adequate staffing.

Initiated and completed prior authorizations for high-cost infusions and injectable drugs, coordinating with various insurance providers. Managed front desk responsibilities and supervised staff.

Managed front desk operations, including patient check-ins and insurance eligibility verification. Maintained patient records and ensured HIPAA compliance.

Launched and cultivated a remote e-commerce business on Amazon, overseeing product selection, inventory, and sales strategy. Developed and implemented marketing strategies to drive traffic and boost sales.

Grade: 3.75 GPA

Maintained a 3.75 GPA. The school is permanently closed, but transcripts can be provided.