Looking for a job

Heather Hendricks

@heatherhendricks

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Experience in Medical Administration, Schedule Management, and Administrative Roles.

Canada

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What I'm looking for

If I could find an opportunity to work in an environment that is supportive of me pursuing my own growth and stability while also allowing me to help find new ways to be more efficient and productive that would be lovely.

Trained in Electronic Medical Records (EMR), scheduling systems, Client Relationship Management (CRM) Software, Microsoft Office Suite, call queue management, high-volume data entry, file auditing and cleansing, patient confidentiality, calendar management and auditing, inbox and email management, cross-departmental coordination, and quality control and assurance.

Experience

Work history, roles, and key accomplishments

Front Desk Associate

Terwilliger Plaza

Jul 2024 - Jun 2025 (11 months)

Managed incoming calls, verified member information, and routed messages to appropriate departments. Coordinated event schedules and communicated with departments to ensure smooth operations.

Call management Scheduling Calendar Management Communication Skills Customer Service

Medical Administrative Representative

Providence ElderPlace

Mar 2024 - Apr 2024 (1 month)

Received incoming calls, verified participant information, and updated electronic medical records in EPIC. Routed health-related messages to providers and coordinated with transportation services.

Epic EMR Medical Terminology Call management Communication Skills

Technologist Aide

Kaiser Permanente Radiology Department

Nov 2023 - Feb 2024 (3 months)

Reviewed patient pre-screening forms and provided instructions. Assisted MRI technologists with patient positioning and equipment management, and input patient information into the scan log queue.

Patient Care MRI Medical Terminology Data Entry Communication Skills

Imaging Scheduler

Kaiser Permanente Radiology Administration

Jun 2023 - Aug 2023 (2 months)

Managed high-volume calls, processed referrals, and scheduled radiology appointments. Provided customer service, pre-screened patients, and coordinated orders for radiology procedures.

Scheduling Call management Customer Service Medical Terminology Radiology

Client Service Professional

H&R Block

Jan 2023 - Apr 2023 (3 months)

Scheduled tax preparation appointments and uploaded client files for tax preparers. Verified client identity and scanned, uploaded, and faxed financial documents.

Scheduling Data Entry Document Management Customer Service