At Greystar, I coordinate daily administrative and resident-service operations, from shared inboxes and appointments to resident records and move-in and move-out documentation.
I review occupancy, pre-leasing, retention, maintenance work-order, and make-ready reports, and share findings to support planning and team KPIs. I also helped coordinate a test service that was adopted as a property process.
Previously, at Hawthorne Residential Partners, I supported leasing and resident operations, including outreach and reporting that helped keep monthly delinquency below 1%. At Sunglass Hut, I managed store operations, recruiting, onboarding, and schedules for a team of 5–7 employees.
