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@hazellabadia
Detail-oriented business analyst with expertise in customer service.
I am a dedicated professional with a Bachelor of Science in Accountancy from the University of San Jose – Recoletos, set to graduate in December 2023. My career journey began in customer service, where I honed my skills in resolving customer issues and ensuring satisfaction. Over the years, I transitioned into roles that allowed me to leverage my analytical skills, particularly as a Business Analyst at Amazon, where I focused on improving business processes and creating actionable reports.
My experience as a Resolution Specialist and Training Specialist at Amazon has equipped me with the ability to coach others and enhance team performance. I take pride in my ability to analyze data and identify trends that drive business improvements. With certifications in bookkeeping and proficiency in various software applications, I am well-prepared to contribute effectively to any organization.
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Work history, roles, and key accomplishments
Amazon
Sep 2024 - May 2025 (8 months)
Served as the primary contact for customer escalations via phone, chat, and email, providing real-time knowledge support to customer service associates. Conducted thorough research to ensure accuracy in assisting both associates and customers.
Amazon
Mar 2024 - Aug 2024 (5 months)
Ensured timely completion of new hire training and performance improvement programs, conducting learning sessions on new processes and delivering various training courses. Partnered with operations leaders to audit process compliance and address gaps immediately.
Amazon
Oct 2023 - Feb 2024 (4 months)
Analyzed and improved business processes by identifying inefficiencies and proposing new processes aligned with business goals. Analyzed business data to uncover trends and opportunities, creating actionable reports and dashboards for decision-making.
Amazon
May 2022 - Sep 2023 (1 year 4 months)
Resolved customer issues and set appropriate expectations while upholding company values, consistently composing grammatically correct, concise, and accurate written responses. Escalated customer issues appropriately, demonstrating timely, accurate, and professional customer service.
Qualfon
Jun 2021 - Dec 2021 (6 months)
Resolved product or service problems by accurately understanding customer issues, determining the cause, and explaining the best solution. Created accurate records of every customer transaction or interaction in a timely and professional manner.
Degrees, certifications, and relevant coursework
Bachelor of Science, Accountancy
Completed an undergraduate program focusing on accountancy principles and practices. Gained foundational knowledge in financial reporting, auditing, and taxation.
Senior High School Diploma, Accountancy, Business and Management
Completed the Accountancy, Business and Management (ABM) strand in senior high school. Developed foundational knowledge in business concepts, accounting principles, and management practices.
Software and tools used professionally
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