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Victoria Angelene Publico

@victoriaangelene

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Detail-oriented data analyst with expertise in financial systems.

Philippines

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to utilize my analytical skills to drive success.

I am a detail-oriented professional with a strong background in data analysis, financial systems, and customer relations. My experience has equipped me with the skills to optimize processes and manage records effectively, contributing to organizational success. I am committed to leveraging my expertise and dedication to drive results.

Experience

Work history, roles, and key accomplishments

Technical Advisor I

Concentrix

Jul 2024 - Present (1 year 3 months)

Troubleshot technical issues, answered product questions, and offered solutions to meet customer needs. Improved customer satisfaction through effective communication and problem-solving. Managed billing inquiries and handled escalated cases and ensured timely resolutions.

Technical Support Customer Service Billing Problem Solving Communication

Social Media Marketing Agent

Sta. Lucia Land Inc.

May 2023 - Present (2 years 5 months)

Recruited by an agent, showcasing strong interpersonal and professional skills. Managed customer inquiries, providing prompt and effective assistance regarding Royale Homes properties. Increased online visibility and boosting engagement and lead generation for real estate properties.

Social Media Marketing Lead Generation Online Engagement

Registrar Staff

Claret School of Quezon City

May 2018 - Present (7 years 5 months)

Managed electronic student records, ensuring accuracy and maintaining profiles. Operated and maintained the electric cards system, ensuring efficient functionality. Worked as a data encoder, thus improving data entry efficiency and can type 50 words per minute.

Data Entry Data Encoding System Operation

Education

Degrees, certifications, and relevant coursework

New Era University

Bachelor of Science in Accounting Information System, Accounting Information System

Grade: 1.08 GWA

Activities and societies: Junior Philippine Institute of Accountants Associate (August 2023) - Edited and produced videos for organizational activities and participated in and organized events. KadaKareer Leadership Bootcamp Participant (May 2023) - Completed bootcamp where student leaders gain valuable experience to contribute to their communities.

Achieved a General Weighted Average (GWA) of 1.08 as an undergraduate student. Studied accounting principles, information systems, and data analysis relevant to modern financial practices.