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Hayley Stuber

@hayleys

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Customer Success Manager at Vitally who created AI-assisted workflows for onboarding, churn prevention, and QBRs.

United States

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At Vitally, I work alongside the Manager of Scaled Accounts to facilitate onboarding, adoption, and expansion for a book of business of over 400, accounting for $7M in ARR. I use Vitally’s CS platform to drive feature engagement, AI adoption, and proactive outreach.

I developed internal tools and AI-assisted workflows for meeting prep, churn prevention, QBR preparation and review, and customer communication. These tools improved consistency and efficiency across the CS team, and I also facilitate community education sessions including live Office Hours and Intro to Vitally.

At Givebutter, I created and documented the implementation offering and consistently met or exceeded the KPI of completing 85% of implementations within 45 days, across over 900 implementations during my tenure. Earlier, I supported customers at Typeform and Podia, including billing support, platform migrations, onboarding sessions, and help documentation.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Vitally

Jan 2025 - Present (1 year 10 months)

Facilitated onboarding, adoption, and expansion for a book of business of over 400 accounts, accounting for $7M in ARR. Drove feature engagement, AI adoption, and proactive outreach using the company's own CS platform.

Customer Success Onboarding Adoption Expansions AI Adoption Proactive Outreach CS Platforms Internal Tools Automation AI Assisted Workflows Meeting Preparation Churn Prevention QBR Client Communication Community Education Office Hours Vitally

Implementation Manager

Givebutter

Jan 2023 - Jan 2025 (2 years)

Created and documented Givebutter's implementation offering, including migrating recurring plans, importing historical data, modifying DNS records, and embedding donation widgets. Consistently met or exceeded KPI of completing 85% of implementations within 45 days, with over 900 implementations during tenure.

Implementation Migration Recurring Plans Data Imports DNS Widget Embedding KPI Achievement Cross Functional Collaboration Stakeholder Management Product Consultation Technical Feedback

Billing Support Advocate

Typeform

Jan 2022 - Jan 2023 (1 year)

Assisted customers with billing issues including failed payments, refunds, unrecognized charges, subscription changes, and cancellations. Used save efforts to retain at-risk customers and handled questions related to VAT, taxes, and disputed payments.

Billing Support Customer Retention Effort Savings VAT Taxes Payment Disputes Subscription Management Refunds Cancellations

Senior Creator Support

Podia

Jan 2020 - Jan 2022 (2 years)

Managed platform migrations for creators switching from other platforms. Ran weekly Q&A and onboarding sessions for customer bases ranging from dozens to near hundreds of attendees, and created help documents and macros for teammates.