At Farmers Insurance, I provide personalized insurance advice tailored to clients' needs and risk profiles. I use CRM software to track interactions, update policy details, and schedule follow-ups.
I conduct annual policy reviews to identify coverage opportunities and cost savings, and share customer success stories during onboarding. I also maintain compliance and keep current with industry and regulatory changes.
As Shift Manager at Raising Cane's, I led team members through customer service and shift operations. I handled customer complaints and conflict resolution, oversaw inventory and cash handling, and conducted training sessions.
As Shift Lead at Starbucks, I supported daily operations, trained new employees, and resolved customer issues. My experience also includes client relationship development, sales, and multiple insurance licenses.
