Hassan Raza

I've delivered first-line support at Deel for a global customer base of employers, contractors, and HR teams, resolving payroll, contract, invoicing, and account-access queries through chat, email, and ticketing platforms.

I independently triage Tier 1 issues, document and escalate complex payment, compliance, and platform bugs, and guide users through onboarding, contract creation, and payment processing. My focus is timely, accurate resolutions within SLA targets and proactive education that reduces repeat queries.

At Compass Real Estate, I supported agents using its proprietary platform, helping with contact management, deal processing, and form navigation while distinguishing product bugs from user education needs.

Across Compass and IRG Global, I've partnered with cross-functional teams, maintained knowledge-base content, trained internal staff, monitored customer feedback, and built customer trust through clear communication and efficient problem-solving.