At Cato Networks, I supported customers using a cloud networking and security SaaS platform through chat, email, phone, and tickets. I reproduced and troubleshot issues, then escalated bugs to engineering with clear steps and customer impact.
I redesigned ticket workflows and prioritized incidents by customer impact to reduce mean time to resolution. I also wrote team SOPs and troubleshooting documentation that turned recurring issues into repeatable fixes.
As a Freelance 3D Artist on Upwork, I managed remote client projects from scoping to delivery and translated requests into clear specifications. A 3D aircraft model I created was featured by a major commercial airline on Instagram.
At Cloud Imperium Games, I reproduced, investigated, and fixed QA-reported bugs while testing in proprietary real-time game engines. At Falafel Kheil, I co-managed daily operations and designed and delivered onboarding and training for new staff.
