Open to opportunities

Sahil Khan

@sahilkhan1

Message

Dedicated IT support analyst with a passion for optimizing systems.

Canada

Message

What I'm looking for

I am looking for a role that fosters growth, encourages collaboration, and values innovative problem-solving.

I am a dedicated IT support analyst with a strong background in troubleshooting software and network issues. My experience at NTT DATA has allowed me to provide technical support for enterprise applications, resolving 95% of user issues within SLA time frames. I take pride in managing Unix/Linux environments and ensuring seamless user access by diagnosing and resolving software and connectivity issues.

In addition to my technical skills, I have a proven track record of improving system performance and enhancing end-user experience. I have successfully documented troubleshooting procedures, which improved resolution times by 20%. My role as a Scrum Master for the game development project LECTRO further honed my leadership and problem-solving skills, allowing me to lead a team in launching a 3D first-person shooter game on Steam.

Experience

Work history, roles, and key accomplishments

Current

IT Support Analyst

Current

NTT DATA

Apr 2022 - Present (3 years 2 months)

Provided comprehensive technical support for enterprise applications, resolving 95% of user issues within SLA time frames and managing an average of 50+ tickets weekly. Managed Unix/Linux environments, diagnosed software and connectivity issues, and monitored system performance, reducing security vulnerabilities by 90% through routine patching and maintenance. Documented troubleshooting procedures

Technical Support Troubleshooting Linux Unix Windows ServiceNow Active Directory System Monitoring Patching Documentation

Scrum Master

LECTRO Game Development

Jan 2021 - Jan 2022 (1 year)

Led the development and successful launch of LECTRO, a 3D first-person shooter game published on Steam. Applied software troubleshooting, debugging, and scripting skills to optimize game performance and stability, while also conducting user experience testing.

Game Development Scrum Debugging Scripting User Testing Problem Solving Steam Publishing

Education

Degrees, certifications, and relevant coursework

HarvardX University

Certificate, AI Machine Learning

Completed an introductory course to Artificial Intelligence and Machine Learning. Gained foundational knowledge in AI principles, machine learning algorithms, and their applications.

HarvardX University

Certificate, Computer Science

Completed an introductory course to computer science, covering fundamental concepts such as algorithms, data structures, and programming languages. Gained a solid understanding of computational thinking and problem-solving.

Dalhousie University

Bachelor's Degree, Electrical & Computer Engineering

Studied Electrical & Computer Engineering, gaining foundational knowledge in both hardware and software aspects. Focused on developing skills in system design, programming, and problem-solving relevant to the field.