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Abah Omada

@abahomada

Front Desk & Administrative Officer at John Holt PLC, tracking customer feedback and following up on concerns to support resolution.

Nigeria

Message

At John Holt PLC, I serve as a first point of contact for visitors, clients, vendors, and other stakeholders. I record customer feedback in Google Sheets and follow up with relevant personnel on outstanding concerns, while handling complaints and escalating issues when needed.

I also support daily office operations by routing business correspondence, assisting with procurement, and coordinating meeting arrangements. Previously, I taught English Language at Ladela School and other schools, maintaining student records and coordinating lessons and school activities.

Experience

Work history, roles, and key accomplishments

Current

Front Desk & Administrative Officer

Current

John Holt PLC

Serve as first point of contact for visitors, clients, vendors, and stakeholders, responding to enquiries and directing requests. Record customer feedback, follow up on outstanding concerns, and escalate complaints to appropriate personnel.

Customer Support inquiry handling Feedback Documentation Complaint Handling Escalation Management Google Sheets Microsoft Office Frontdesk Stakeholder Communication Records Management Procurement Support Meeting Coordination Visitor Records Reporting

English Language Teacher

Ladela School

Jan 2021 - Dec 2024 (3 years 11 months)

Communicated with parents, colleagues, and stakeholders, responding to enquiries and providing academic progress updates. Maintained accurate student records, assessment reports, and documentation, and coordinated lessons and school activities.

Communication Skills Records Management Lesson Planning Coordination Written Communication Attention To Detail Collaboration

English Language Teacher

Living Treasures Academy

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered lessons and communicated learning objectives clearly to students. Maintained student records and assessment reports, and collaborated with parents and colleagues to support academic development.

Teaching Communication Skills Record keeping Collaboration Instructional Materials

Class Teacher

Blooming Field Preparatory School

Jan 2019 - Dec 2020 (1 year 11 months)

Organised classroom activities and managed daily teaching responsibilities. Maintained student records, prepared academic reports, and communicated with parents regarding progress and learning needs.

Classroom Management Record keeping Reporting Parent Communication Learning Support

Class Teacher

3PS Academy Tecnobact

Jan 2018 - Dec 2018 (11 months)

Delivered lessons across multiple subject areas and monitored students' academic progress. Maintained student records, prepared progress reports, and communicated progress to parents.

Teaching Record keeping Reporting Parent Communication

TV Presenter (NYSC)

Taraba State Television

Jan 2017 - Dec 2018 (1 year 11 months)

Coordinated guest schedules and programme logistics for weekly broadcasts. Liaised with presenters, guests, and production staff to support smooth programme delivery.

Coordination Communication Skills Programme Logistics Production Support