Hasith Pathirage

I'm a B2B SaaS professional with 5+ years spent where customers, product and delivery meet — simplifying complex processes and turning real customer problems into delivered product, while helping teams and customers succeed along the way.

At Random Software Ltd, UK — officially a Senior Customer Service Executive — I grew from a customer-facing role into Product Ownership and delivery across three SaaS platforms (BodyShop Booster, ACIS AIMS and ACIS Tracker), while staying close to customers throughout. I own product discovery and the backlog, write requirements and acceptance criteria, and coordinate releases end-to-end — all while handling customer escalations, adoption and support.

I led ACIS Tracker V2 end-to-end as Product Owner, a centralised job-tracking and repair-management platform for ACIS and Europcar across hundreds of UK bodyshop sites.

I drove product delivery for ACIS AIMS, a cloud stock-management and supply-chain platform (replacing a legacy system) with real-time ERP integrations and a multi-tier pricing engine. I also restructured an unstructured 350+ item backlog into ~50 prioritised, actionable items — an 85%+ reduction that gave the team a clear sprint pipeline.

Track record includes ~20 major initiatives, 90+ features delivered and 40+ production releases, including BSB's PhoneBooster AI (voice-call analytics on an integrated Synthflow agent), across platforms serving 100+ bodyshop customers in UK & US markets.

Previously at WSO2, I managed enterprise customer relationships across APAC, the Middle East, and Africa, along with hands-on team enablement, and team-lead experience at HSBC. While earlier HR roles at FAO (United Nations) and MAS Holdings strengthened my people-first approach to onboarding, training, and employee support.

Backed by a psychology degree, I care about understanding the real problem for customers and colleagues, then turning it into something clear, prioritised, and done.