Open to opportunities

Harvey James Luna

@harveyjamesluna

Detail-oriented customer support and virtual assistance professional with 5+ years improving account health and customer satisfaction.

Philippines

Message

What I'm looking for

I’m looking for a remote role where I can deliver high-quality customer support and e-commerce operations—managing accounts, maintaining compliance, improving processes, and using data to prevent issues while keeping satisfaction high.

A detail-oriented Virtual Assistant and Customer Support Professional with over five years of experience in customer service, e-commerce operations, account management, and administrative support. He has a strong background in Amazon account health management, compliance, customer relations, and product listing optimization. Throughout his career, Harvey has demonstrated excellent problem-solving, communication, and organizational skills while working effectively in remote environments. He is committed to delivering high-quality support, improving operational efficiency, and helping businesses achieve their goals through reliable and professional service.

Experience

Work history, roles, and key accomplishments

Listing Health Specialist

BuyBox Experts / Spreetail

Nov 2023 - Feb 2025 (1 year 3 months)

Coordinated with suppliers to collect and verify product specifications, maintained accurate e-commerce listings, and supported product catalog updates through data management and quality assurance.

Supplier Communication Product Specification E Commerce Operations Data Verification Quality Assurance Relationship Management Process Improvement

Amazon Account Health Manager

Basilio Inc.

Jan 2021 - Jan 2022 (1 year)

Managed high-priority Amazon account health cases and prepared successful appeals for suspended or restricted seller accounts while analyzing performance data to identify compliance risks.

Amazon Seller Central Appeals Management Compliance Management Policy Compliance Data Management Cross Functional Collaboration

Customer Service Representative

Qualfon & Teleperformance

Jun 2018 - Jan 2021 (2 years 7 months)

Delivered customer support across phone, email, and chat channels while resolving account, billing, and service-related issues with professionalism and empathy.

Customer Support Billing Support Problem Solving Customer Satisfaction Professional communication Conflict Resolution Multitasking Customer Empathy

Education

Degrees, certifications, and relevant coursework

Cebu Technological University

Associate Graduate in Computer Technology, Computer Technology

2016 - 2018

Associate Graduate in Computer Technology at Cebu Technological University, studying computer systems, hardware troubleshooting, and IT fundamentals from June 2016 to April 2018.

Cebu Technological University

Associate Graduate, Computer Technology

2016 - 2018

Associate Graduate program in Computer Technology, covering computer systems and information technology fundamentals, including hardware troubleshooting. Completed coursework from 2016 to 2018.