Harvey James Luna
@harveyjamesluna
Detail-oriented customer support and virtual assistance professional with 5+ years improving account health and customer satisfaction.
What I'm looking for
A detail-oriented Virtual Assistant and Customer Support Professional with over five years of experience in customer service, e-commerce operations, account management, and administrative support. He has a strong background in Amazon account health management, compliance, customer relations, and product listing optimization. Throughout his career, Harvey has demonstrated excellent problem-solving, communication, and organizational skills while working effectively in remote environments. He is committed to delivering high-quality support, improving operational efficiency, and helping businesses achieve their goals through reliable and professional service.
Experience
Work history, roles, and key accomplishments
Listing Health Specialist
BuyBox Experts / Spreetail
Nov 2023 - Feb 2025 (1 year 3 months)
Coordinated with suppliers to collect and verify product specifications, maintained accurate e-commerce listings, and supported product catalog updates through data management and quality assurance.
Amazon Account Health Manager
Basilio Inc.
Jan 2021 - Jan 2022 (1 year)
Managed high-priority Amazon account health cases and prepared successful appeals for suspended or restricted seller accounts while analyzing performance data to identify compliance risks.
Customer Service Representative
Qualfon & Teleperformance
Jun 2018 - Jan 2021 (2 years 7 months)
Delivered customer support across phone, email, and chat channels while resolving account, billing, and service-related issues with professionalism and empathy.
Education
Degrees, certifications, and relevant coursework
Cebu Technological University
Associate Graduate in Computer Technology, Computer Technology
2016 - 2018
Associate Graduate in Computer Technology at Cebu Technological University, studying computer systems, hardware troubleshooting, and IT fundamentals from June 2016 to April 2018.
Cebu Technological University
Associate Graduate, Computer Technology
2016 - 2018
Associate Graduate program in Computer Technology, covering computer systems and information technology fundamentals, including hardware troubleshooting. Completed coursework from 2016 to 2018.
Availability
Location
Authorized to work in
Job categories
Skills
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