Open to opportunities

Harsh Singh

@harshsingh24

Message

I resolve complex financial customer inquiries through compliant, AI-enabled omnichannel support.

India

Message

What I'm looking for

I'm looking for a customer support or customer experience role in a fast-paced fintech or financial-services environment where I can resolve complex inquiries, use AI-enabled workflows, maintain compliance, and improve customer outcomes.

I'm currently handling 80+ daily customer contacts at Concentrix across live chat and email, exceeding CSAT and NPS benchmarks while managing complex ticket lifecycles.

I use root-cause analysis, structured Tier-2 escalations, and empathy-led de-escalation to resolve sensitive issues with zero compliance violations. I also use Microsoft 365 Copilot to draft responses and summarize tickets, reducing Average Handle Time and improving queue management.

Previously at HDB Financial Services, I managed customer lifecycles for personal, business, and secured credit loans, achieving more than 100% of monthly volume targets. I completed document verification and credit screening for 50+ monthly applications and was named Top Sales Officer in Q2 2024.

I'm focused on compliant, high-volume customer experiences where financial knowledge, clear communication, and AI-enabled workflows make support faster and more effective.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Advisor

Current

Concentrix

Sep 2025 - Present (11 months)

Handle 80+ daily inbound contacts across omnichannel platforms, exceeding CSAT and NPS benchmarks. Manage full ticket lifecycles, maintain 100% CRM documentation compliance, and pioneer AI-first support adoption using Microsoft 365 Copilot.