Open to opportunities

Harsh Sharma

@harshsharma17

I troubleshoot smart home security, Windows, and network connectivity issues through effective remote technical support.

India

Message

What I'm looking for

I'm looking to apply my remote technical support, smart home security, Windows, and networking troubleshooting skills in a customer-focused role that values quality, documentation, compliance, and timely problem resolution.

At Transcom supporting Vivint Smart Home, I delivered remote technical support for connected security devices, resolving issues involving Windows, Wi-Fi, routers, cameras, DVRs, sensors, and LAN connectivity.

I guide customers through hardware and software installation, configuration, device setup, and troubleshooting while documenting cases in CRM platforms and partnering with internal teams for timely resolution.

I also managed confidential medical record requests at Annova Solutions (Episource) under HIPAA requirements and coordinated events globally, bringing careful documentation, client coordination, and on-ground execution to my work.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Transcom

Delivered remote technical support for smart home security systems and connected devices, diagnosing and resolving Windows, networking, Wi-Fi, router, camera, DVR, and sensor-related issues. Assisted customers with installation, configuration, and troubleshooting of hardware and software, and collaborated with internal teams to ensure timely issue resolution.

Windows Networking Sensor Troubleshooting Remote Support CRM Documentation Customer Satisfaction