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HARSH SAINI

@harshsaini3

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IT Administrator at Workfall managing L1/L2 support, user access, security updates, and IT assets.

India

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At Workfall (India) Pvt Ltd, I provide L1/L2 support for Windows and macOS, resolving hardware, software, printer, VPN, Wi-Fi, and network issues within SLA timelines.

I manage user accounts and access across JIRA, Google Accounts, and Active Directory, including onboarding, offboarding, and role-based permissions. I also apply system updates, patches, and security configurations.

Previously, as an IT Support Engineer at ZMPC India – Mumbai, I supported enterprise devices and networks, administered JIRA and Microsoft 365, and maintained IT asset records.

Experience

Work history, roles, and key accomplishments

Current

IT Admin

Current

Workfall (India) Pvt Ltd

Jan 2026 - Present (8 months)

Provided L1/L2 technical support for Windows and macOS, resolving hardware, software, printer, VPN, Wi-Fi, and network issues within SLA timelines. Managed user accounts and access across JIRA, Google Accounts, and Active Directory, including onboarding, offboarding, and role-based permissions.

IT Support Engineer

ZMPC India

Aug 2023 - Oct 2025 (2 years 2 months)

Provided L1/L2 technical support for hardware, software, Windows and macOS devices, and network issues in an enterprise environment. Installed, configured, deployed, and troubleshot laptops, operating systems, printers, and essential business software, including patches and updates.