Geetanjali Roy

Built a 10-criteria weighted evaluation framework to select an AI chatbot platform for airline customer-experience use case. Recommended a primary implementation partner plus 2 contingency options, balancing multilingual support, compliance, and deployment speed out of the 7 shortlisted vendors.

Compared 5 hotel brands for a simulated €100M, 5-year minority investment in Spain, narrowing the field by regional growth, customer segments, and post-Covid recovery trends. Built a 14 KPI scoring model around growth potential and business resilience, recommending RIU Hotels which stood out on KPI metrics with 89% occupancy, 14 points above the industry average.

Analysed eco-tourism demand and benchmarked 5 competitors, scoring 4 proposals on investment, timeline, risk and revenue. Designed a market-entry strategy and 3-phase rollout plan for a Green Financing Platform, scaling from 1,000 hotels in year 1 to 6,000 hotels and €1B in loans by year 5, backed by a €21.4M five-year business case.

Governed 200 weekly releases across airline reservation and distribution platforms, owning release readiness and sign-off decisions, and maintaining 99% uptime with zero revenue-impacting incidents. Redesigned engineering onboarding for a team of 15, cutting ramp-up time 50% and manager effort 30% through structured technical documentation.

Led functional delivery of an 18-month, zero-downtime Azure migration, aligning requirements across global teams. Tracked product-health KPIs across 400 airline and travel clients and ran root-cause analysis on production issues, presenting findings to senior stakeholders and working with engineering to implement fixes.

Built a corporate travel and visa portal for 2,000 employees, improving task completion by 20%. Received Internship Excellence Award.

Activities and societies: Consulting Club, Growth Lead: Ran 10 weekly case-practice sessions and organised 2 industry expert sessions for the MBA cohort.

MBA in International Management with a Social Impact Scholarship, expected completion in 2026.

Activities and societies: Project: Built AI chatbot (Dialogflow/NLP) end-to-end, automating 40% of admin queries for 500+ users.

Bachelor of Engineering in Computer Science, including a project on an AI chatbot that automated 40% of admin queries.