Harsh Gupta

I’m an Operations and Compliance professional with 2+ years of remote experience in policy enforcement, quality assurance, documentation management, and risk identification. I thrive in KPI-driven environments where accuracy, compliance, reporting, and process adherence directly impact outcomes.

In my role as an Operations Specialist (Remote), I reviewed high volumes of cases and records while maintaining strong accuracy and quality metrics. I conducted compliance reviews, quality checks, documentation validation, exception handling, and ensured adherence to internal controls—always with strict confidential information handling.

I supported audit readiness through accurate recordkeeping and process compliance, identifying discrepancies, documenting findings, and escalating issues through established workflows. I also collaborated with cross-functional stakeholders to improve operational efficiency and quality outcomes, consistently meeting SLA, productivity, and quality targets.

Previously, as a Customer Relationship Executive Intern at SRComSoft (Paytm Money Process), I managed customer interactions via email and chat support, maintained accurate records and issue-resolution logs, and supported reporting and operational tracking. I also build business websites and AI-assisted workflows as an independent project, applying AI for research, documentation, automation, and SEO-focused delivery.