Looking for a job

Harsh Bairagi

@harshbairagi

Message

I resolve high-volume customer issues and improve retention across global support operations.

India

Message

What I'm looking for

I'm looking for a customer success, support, or operations role where I can resolve complex issues, improve processes, build client relationships, and contribute to retention in a collaborative remote or global environment.

At Kuku, I handled 100+ daily support interactions across U.S., U.K., and Australian markets, resolving issues proactively to improve customer experience and support account retention.

Previously at Amazon’s Concession Abuse Prevention team, I independently managed complex customer and employee cases across voice, chat, and email while maintaining SLAs, compliance, and fraud-risk prevention. I also supported work-related queries involving leave policies, payroll, and resignation procedures.

I bring experience in CRM management, case handling, process improvement, database management, and consultative client relationships developed at BYJU’S across the full sales cycle.

Experience

Work history, roles, and key accomplishments

Customer Operations Specialist

Kuku

May 2025 - Feb 2026 (9 months)

Handled 100+ daily support interactions across U.S., U.K., and Australian markets, maintaining high retention and reducing repeat issues through proactive resolution. Built proactive client relationships and collaborated with product and operations teams to improve service delivery.

CRM Customer Support Issue Resolution

Support Associate

Amazon

Jul 2023 - Feb 2025 (1 year 7 months)

Resolved customer concerns related to Amazon products and services as part of the Concession Abuse Prevention (CAP) team, ensuring compliance and fraud/risk prevention. Handled complex cases independently, maintained SLAs, and followed Amazon SOPs in a high-volume support environment.

Customer Support Fraud Prevention Risk Management SLA Management Voice support Live Chat Email Support Remote Work Amazon SOPs

Business Development Associate

BYJU'S

May 2022 - Jun 2023 (1 year 1 month)

Managed client relationships across the full sales cycle, from needs discovery to conversion, consistently meeting monthly targets. Aligned product solutions to individual client needs, improving conversion rates and post-sale satisfaction.

Sales Customer Relationship Management CRM Pipeline Management Negotiation Communication Skills Forecasting