Open to opportunities

Harsha Buddhanand Art

@harshabuddhanandart

Order-to-Cash Process Analyst improving customer satisfaction through disciplined analysis, SLA focus, and cross-team execution.

India

Message

What I'm looking for

I’m seeking a long-term challenging role where I can apply Order to Cash and customer service skills to increase productivity. I want to use my communication and administration strengths to support SLA-driven quality, resolve issues effectively, and improve customer outcomes.

I’m a Process Analyst focused on Order to Cash and process development, with a long-term career goal to work in challenging environments and contribute to higher productivity. I bring strong communication and administration skills, plus creative and analytical expertise, backed by a hard-working, sincere, high-energy approach.

In my most recent role, I worked as a process developer at Genpact India Pvt Limited (Process Analyst – Order to Cash). I improved customer satisfaction by meeting SLA and staying available for queries, handled client requests via email and escalations, presented periodic progress reports to senior management, and worked closely with clients to deliver project goals within scope and budget. I also validated and processed deductions, reducing overdue payments from 90 days old to less than 60 days.

Earlier, I held roles including Account Clerk at Quess Corp Limited (for Oracle) and Senior Process Executive at Aegis BPO and INFOSYS (CISCO). I managed order-to-cash related tasks like invoice verification, credit hold validations, collection “first touch,” and inbound/portal queries; I also gained experience in Employee Background Verification, including contacting past employers and educational institutions and following up pending verifications. With Cisco order management, I handled end-to-end order management and order booking, coordinated with Sales/Logistics/Finance/Supply Chain for expedite requests, maintained 100% quality scores, and mentored new joiners on process and tools.

Experience

Work history, roles, and key accomplishments

Process Analyst - Order to Cash

Genpact India Pvt Limited

Mar 2021 - Dec 2024 (3 years 9 months)

Worked as a process developer in Order to Cash, validating and processing deductions and resolving client escalations via email. Reduced overdue payments from 90 days to less than 60 days and presented periodic progress reports to senior management.

Order To Cash Dispute Resolution SLA Management Periodic Reports Promotions Rebates Validation

Senior Analyst

Quess Corp Limited (Formerly Ikya Human Capital Solutions)

Aug 2018 - Jun 2019 (10 months)

Handled account clerk (first touch) responsibilities for Oracle, including verifying invoices, assigning them to the right analyst, and sending invoices to requesters. Processed credit holds by validating and releasing customers based on business history and performance, and managed customer inbound and portal queries including payment-delay follow-ups and reminders.

Order To Cash Invoice Validation Customer Credit Holds Payment Reminders Escalation Handling Customer Onboarding Support

Senior Process Executive

Aegis BPO

Apr 2017 - Mar 2018 (11 months)

Worked as a Senior Process Executive handling employee background verification for hire-right client requirements. Verified employee work history and education by contacting previous employers and educational institutions, followed up on pending items, created verified data files for client disclosure, and masked confidential candidate information.

Work History Verification Follow Up For Pending Verification Confidentiality Candidate Data File Creation

Senior Process Executive

Infosys (Cisco)

Apr 2014 - Dec 2016 (2 years 8 months)

Managed end-to-end order management and order booking processes for Cisco products and services, including modifications to quantity, pricing, discounts, configurations, ship-to/end-user addresses, and delivery schedules. Maintained quality scores and met/exceeded SLAs through order audits, exception handling, cross-functional coordination, and supporting process improvements and training for new