Tejashree Jahagirdar

I’m a Senior Process Executive with a focus on “Order Lifecycle Management” and “Lead-to-Cash (L2C)” workflows, with a proven track record of maintaining “98-99% transactional accuracy” in high-volume, fast-paced environments.

At Infosys (Pune), I manage the full order lifecycle—onboarding, booking, amendments, cancellations, and escalations—while ensuring “compliance with internal controls, audit standards, and documentation protocols.” I also handle critical escalated cases to improve resolution turnaround time and minimize operational risk.

Previously at Suma Soft Pvt Ltd, I owned end-to-end order processing for a global cybersecurity client within the L2C framework. I monitored and prioritized Salesforce queues to proactively prevent SLA breaches, created and validated quotes from Purchase Orders (POs), and resolved EDI rejections by correcting system discrepancies and reprocessing transactions.

Across my roles, I’ve built strong cross-functional collaboration with sales, finance, logistics, and global stakeholders, while contributing to performance metrics like productivity, accuracy, and SLA adherence. I’m energized by identifying process gaps, supporting improvement initiatives, and using disciplined execution to reduce rework—always aiming for customer clarity and client satisfaction.