Janarthanan Jana
@janarthananjana
Banking operations specialist at Infosys, supporting Metro Bank’s digital banking and commercial payment services.
IndiaWhat I'm looking for
At Infosys, I handled L2 customer queries and service requests for Metro Bank’s mobile banking, Phoenix online banking, and Commercial Online Banking platforms. I investigated issues across payments, account access, and customer setup, and worked with L1/L3 teams on resolutions and corrective actions.
At Tata Consultancy Services, I reviewed KYC, CDD, screening activities, and loan applications for Bank of Ireland commercial banking customers. I also assessed customer profiles, verified supporting documents, and escalated sanctions and watchlist cases.
At Mahendra Next Wealth IT India Pvt. Ltd., I worked on the Jumio project, performing document verification, net verification, and machine-learning tagging. I’ve also trained new employees and hold TCS Checker Academy certification.
Experience
Work history, roles, and key accomplishments
Handled L2 customer queries and service requests for mobile banking, Phoenix online banking, and Commercial Online Banking. Coordinated with L1/L3 teams, performed root-cause analysis, and supported process improvements.
Triaged and reviewed KYC, CDD, and screening activities for corporate, small-business, and agriculture customers. Reviewed loan applications and performed sanctions and PEP screening.
Trainee Executive
Mahendra Next Wealth IT India Pvt. Ltd.
Dec 2020 - Mar 2022 (1 year 3 months)
Worked as a verification expert under the Jumio project, performing document verification and machine-learning tagging activities.
Education
Degrees, certifications, and relevant coursework
SNS College of Technology
Bachelor of Engineering, Electronics and Communication Engineering
Grade: 7.5
Completed Bachelor of Engineering in Electronics and Communication Engineering in 2020 with a percentage of 7.5.
Kongunadu Matriculation Higher Secondary School
HSC, General
Grade: 53%
Completed HSC / Matriculation in 2016 with a percentage of 53%.
Kongunadu Matriculation Higher Secondary School
SSLC, General
Grade: 70%
Completed SSLC / Matriculation in 2014 with a percentage of 70%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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