Open to opportunities

Harrison You

@harrisonyou

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I build data-driven strategies that improve healthcare and financial-services operations.

United States

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What I'm looking for

I'm looking to lead strategy, product, or operations initiatives where I can use data, business cases, and cross-functional collaboration to improve customer experiences and business performance.

I've led strategy, decisioning, and performance management at Capital One, optimizing credit-line decisions for 300K+ customers and building marketed-credit experimentation that increased program revenue by 24%.

Previously at Celonis, I advised 30+ Fortune 500 and mid-market clients on process improvement and automation, developing workflow solutions that reduced customer onboarding time from 33 to 25 days. At Accenture's Healthcare Practice, I led transformation initiatives spanning contact-center performance, member self-service, digital health, and data strategy.

I bring experience turning operational data into business cases, roadmaps, dashboards, and implementation strategies that improve customer outcomes and business performance.

Experience

Work history, roles, and key accomplishments

Senior Associate, Product (Strategy & Decisioning)

Capital One

Jul 2022 - Jul 2025 (3 years)

Owned strategy and performance management for credit line decisioning across 300K+ customers, optimizing eligibility and growth. Built business cases and experimentation roadmap for marketed credit offers, increasing program revenue by 24%.

Strategy Performance Management Risk Analysis Portfolio Performance Business Case Development Experimentation Regulatory Compliance SQL Power BI Alteryx Tableau Jira Trello

Solution Engineer

Celonis

Sep 2021 - Jun 2022 (9 months)

Advised 30+ Fortune 500 and mid-market clients on process improvement and automation opportunities, analyzing operational data and sizing business value. Led enterprise software evaluations from discovery through solution design, delivering tailored recommendations and implementation roadmaps.

Process Improvement Automation Software Evaluation Solution Design ROI Analysis Workflow Automation Client Advisory

Business Strategy Consultant (Healthcare Practice)

Accenture

Aug 2018 - Aug 2021 (3 years)

Led contact-center operational performance assessment for a health insurer, identifying process improvements that increased member inquiry resolution by 40%. Spearheaded member self-service strategy across channels, evaluating capabilities projected to increase call deflection by 20%.