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Harpreet Singh

@harpreetsingh20

Hotel Operations & General Manager at Howard Johnson Inn by Wyndham who cut complaints 15% and maintained 95% guest satisfaction.

India

Message

What I'm looking for

I’m fully available to relocate and start immediately.

At Howard Johnson Inn by Wyndham, I directed multi-department operations for a 100+ room hotel and managed a $50,000 CAD monthly budget with full P&L accountability. I tracked RevPAR, ADR, and occupancy using Opera Cloud, Sage, QuickBooks, and Yardi.

I introduced a guest feedback system and revised SOPs, cutting complaints by 15% in six months while maintaining 95% guest satisfaction. I also planned and executed 30+ corporate and leisure events annually, achieving 98% client satisfaction.

At Tiger Car Rental, I led operations for a 368-vehicle fleet serving 45+ active B2B and B2C accounts. A CRM-led retention strategy and service innovation helped grow the customer base by 30% and revenue by 15%.

Experience

Work history, roles, and key accomplishments

Current

Family Care Leave

Current

Personal Leave

Mar 2026 - Present (7 months)

Returned to India to support family through a medical emergency; now fully available to relocate and start immediately.

Hotel Operations & General Manager

Howard Johnson Inn by Wyndham

Sep 2024 - Mar 2026 (1 year 6 months)

Directed full multi-department hotel operations for a 100+ room property, managing a $50,000 CAD monthly operating budget with full P&L accountability. Maintained 95% guest satisfaction and implemented a guest feedback system that cut complaints by 15%.

Opera Cloud SAGE Quickbooks Yardi RevPAR ADR Budgeting Forecasting Corporate Trainer Event Planning

General Manager – Operations, Finance & Client Relations

Tiger Car Rental

Sep 2020 - Jul 2024 (3 years 10 months)

Led end-to-end operations for a 368-vehicle fleet service managing 45+ active B2B and B2C accounts. Drove 15% revenue growth and 30% customer base expansion via CRM-led retention strategy.

AutoLeap Bluebird Quickbooks CRM Budgeting Forecasting Financial Reporting Team Management

Junior Dispatcher

Charger Logistics

Jan 2021 - Jun 2021 (5 months)

Managed dispatch scheduling for up to 12 trucks, coordinating dry van and reefer loads using Loadlink software. Handled cross-border documentation and route planning for US-Canada freight movement.

LoadLink Scheduling And Dispatch Route Planning Cross Border Documentation

Assistant Operations & Service Manager

Audi Canada

Jun 2019 - Sep 2020 (1 year 3 months)

Managed 300+ daily customer touchpoints across phone and video channels, maintaining 97% satisfaction through structured quality control. Mentored a 15+ member service team, delivering a sustained 30% productivity improvement over 12 months.

Customer Service Quality Control Team Mentoring Productivity Improvement

Supervisor – F&B Operations & Customer Service

Standard Sweets and Restaurant

Feb 2017 - Jan 2019 (1 year 11 months)

Supervised daily Food & Beverage operations including team scheduling, stock control, cash handling, EPOS systems, and quality assurance.

Food And Beverage Operations Team Scheduling Stock Control Cash Handling EPOS Quality Assurance

Front Desk Agent (Night Shift)

Niagara Lodge

Feb 2018 - Nov 2018 (9 months)

Managed overnight guest check-in/check-out, reservations, night audit, and front desk operations in a high-volume tourist destination hotel. Handled cash transactions and end-of-shift reconciliation reporting.

Front Desk Operations Night Audit Reservations Cash Handling Reconciliations